There are two methods used to forward calls to a different destination: from the IP phone (the user’s method) and from the Cisco IOS CLI (the administrator’s method). This section describes the user’s method as shown in the following demonstration.
FORWARDING CALLS FROM THE IP PHONE
To forward calls from the IP phone, simply press the CFwdAll softkey button, as shown in the figure below. The IP phone beeps twice and allows you to enter a number. Enter the number to which all calls on the IP phone will forward, and then press the pound key (#) on the phone so that it knows you are done entering the number. To cancel call forwarding, press the CFwdAll button a second time.
In the following demonstration MOKAYA (1001) is going to configure his phone to forward all calls to MANANI (1002). These are the step by step processes to achieve this.
Step 1: MOKAYA (1001) presses the CFwdALL softkey button as shown below
Step 2: The IP phone beeps twice and allows MOKAYA (1001) to enter a number 1002 (MANANI) to which to forward all calls to as shown below.
Step 3: Now when JOSECK (1000) or anyone tries to call MOKAYA (1001), the calls will be forwarded to 1002 (MANANI) as shown in the figure below. JOSECK (1000) calls MOKAYA (1001) and is forwarded to MANANI (1002).