Call pickup allows you to answer another ringing phone in the organization from your local phone. This is accomplished by pushing the PickUp softkey on the IP phone while another phone is ringing. The call automatically transfers to the local phone, where you can answer it.
Of course, the organization is large, and there could be many ringing phones at the same time, so call pickup gives you the opportunity to divide the phones into groups. You assign each of these groups a number in the CME configuration, as shown in the figure below.
Based on the softkey used, the users can answer other ringing phones in their own group or enter other group numbers to answer the ringing phones in that group.
After assigning the ephone-dns to the respective call pickup groups, users can begin answering other ringing phones. CUCM/CME permits three methods to answer other ringing phones:
■ Directed pickup: You can pick up another ringing phone directly by pressing the
PickUp softkey and dialing the DN of the ringing phone. CUCM/CME then transfers the call and immediately answers it at your local phone.
■ Local group pickup: You can pick up another ringing phone in the same call pickup group as your phone by pressing the GPickUp button and entering an asterisk (*) when you hear the second dial tone.
■ Other group pickup: You can pick up a ringing phone in another group by pressing the GPickUp button and entering the other group number when you hear the second dial tone.
■ OPickUp: Even better, you could press the OPickUp softkey where you will be able to pick up a ringing phone in your group. If there is no ringing phone in your group, the CUCM/CME checks for ringing phones in other groups automatically and you don’t have to key in any number of the other groups.
If multiple phones are ringing in the user’s call pickup group, CME answers the oldest ringing phone when the user invokes call pickup.
In our demonstration there are two Pickup Groups: KISII-SALES-G1 and KISII-SALES-G2 as shown in the figure below:
MOKAYA (1001) and MANANI (1002) have been placed into KISII-SALES-G1 group while JOSMO (1003) and MOKAJOS (1004) have been placed into KISII-SALES-G2 group.
Step 1: JOSECK (1000) calls MOKAYA (1002) who is currently not in the office but MANANI hears the phone ring and wants to pick it up without necessarily going to MOKAYA’s cubicle to do that.
Step 2: MANANI (1002) who is in the same PickUP group as MOKAYA (1001) can pick up MOKAYA’s ringing phone by pressing the OPickUp softkey as shown in the figure below.
MANANI (1002) PICKS THE CALL